Frequently Asked Questions
How long is the delivery span?
5-14 days (Normally fulfilled much faster)
Ordinarily, we can fulfill orders of our customers within 7 days of placement of the order, however, due to certain global factors and the pandemic, Our supply chain has taken a minor toll causing shipments to take slightly longer for delivery of the products.
HerrMann Audio is committed to ensuring the delivery of the products at the fastest pace.
We hope you bear with us.
What is HerrMann's policy on Returns or Refunds?
HerrMann aims to please all customers we do business with to the fullest, Thus in case of a DOA (dead-on-arrival) product or in the unlikely case of any defect with the product, HerrMann will arrange for a replacement of the product.
Our Products are of the best possible quality, however, if you are unhappy with the product HerrMann will provide an immediate replacement for you.
Nothing to worry about.
Simply contact the support team from the "Support" section of the website and explain the situation to a HerrMann rep with the "Contact us form".
Your problems are our problems too :)
How do I make an account?
Creating an account is a very simple and incentivizing process on the website.
Simply click on the member icon on the top right of the website to easily create an account or log in with your existing Herrmann, Google, or Facebook accounts.
Being a HerrMann member will give you access to all the major deals and sales of HerrMann Audio year-round.
So be sure to "make an account" while purchasing your brand new HerrMann product.
How do I contact customer support?
To contact the HerrMann Support team for any assistance click on the “Support” section of the website and click on any of the relevent topics to check if that fulfills your query.
Else you can contact the customer support by clicking on "Contact Us Directly" and filling out the form with your query or grievance.
Support shall do its best and get back to you within 24 Hours of the submission of the request.
How do i change the currency to that of my country?
The currency converter is at the top left corner of every page, you can select your currency form the dropdown list to your favourable one.
Alternatively you can proceed with the purchase to get the conversion done on the payments page, the price you pay will remain the same.